Help Center
Frequently Asked Questions
My order is not showing on the “Recent Orders” page.
Your purchase may take 12–24 hours to be tracked and appear in your “Recent Orders” section. Please check back after that period.
I’ve requested a withdrawal but haven’t received the payment yet.
Withdrawals are typically processed within 12–24 hours. Once approved, the amount will be transferred to your bank account or gift card as per your chosen method.
My cashback is showing as “Pending.” When can I withdraw it?
Pending cashback is confirmed within 30–45 days of purchase, depending on the partner store’s verification. Once confirmed, you can withdraw it to your preferred payment method.
My referral link/code is not working.
Ensure that your referred user enters your referral code during registration. If not used correctly, the referral reward will not be credited.
Most Asked Questions
I shared my product link, and the user purchased it, but I didn’t get cashback.
Please verify that your user completed the full payment through the affiliate store. If everything seems correct, raise a ticket, and our team will review your case.
I made a purchase during an offer, but the offer expired before payment. Will I still get cashback?
Unfortunately, no. Cashback or offer benefits apply only when the purchase is completed while the offer is still active.
I lost access to my account. What should I do?
Please raise a support ticket and provide valid residential and identity proofs along with the name, email, and phone number linked to the lost account. Our team will help you recover it.
My wallet balance seems incorrect.
If your wallet balance doesn’t match the available or transaction history, raise a ticket. Our support team will verify and resolve the issue within 6–12 hours.
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